Qualification summary
This qualification is aimed at those working or who are seeking to start a career in front of house. It can be taken whilst in the workplace to allow hands on experience as you train. It covers the breadth of front office reception functions from everyday functions such as checking in and out customers to organisational specific tasks. This qualification has been developed in association with People 1st, the Sector Skills Council for Hospitality, Leisure, Travel and Tourism and is based on the national occupational standards for the industry.
Progression
Learners may progress onto other Hospitality related qualifications such as the Level 3 Diploma in Hospitality Supervision and Leadership Skills, which forms part of an apprenticeship framework. If they are not already in employment, this qualification may enable learners to gain employment in the Hospitality industry.
Qualification Information
Qualification credit value |
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Minimum Credit to be achieved at level 2 or above |
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Qualification guided learning hours |
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Unit assessment method |
Portfolio of evidence |
Course fee |
£1150+VAT |
Funding |
Available subject to status |
Potential Job Occupations
- Hotel Receptionist
- Receptionist
Qualification Structure Summary
To achieve the full qualification candidates must attain a minimum of 37 credits. They must achieve all three mandatory units in Group A (11 credits); a minimum of three credits from the optional units in Group B and the remaining 23 credits from the optional units in either Group B or Group C.
A - Mandatory units
Candidates must achieve all three units within this group.
Credit Value required: Minimum 11, Maximum 11.
Maintenance of a safe, hygienic and secure working environment
Working effectively as part of a hospitality team
Give customers a positive impression of yourself and your organisation
A1 - Optional Units
Candidates must achieve a minimum of 26 credits from the optional units in Groups B and C
Credit Value required: Minimum 26.
B - Group B Front of House Reception Optional Units
Candidates must achieve a minimum of three credits from this group.
Credit Value required: Minimum 3.
Deal with Arrival of Customers
Deal with Bookings
Deal with Communications as Part of the Reception Function
Prepare Customer Accounts and Deal with Departures
Provide Tourism Information Services to Customers
C - Group C Optional Units
Credit Value required: Minimum 6.
Handle Mail and Book External Services
Communicate in a business environment
Provide reception services
Produce documents in a business environment
Store and retrieve information
Use office equipment
Maintain and deal with payments
Employment Rights and Responsibilities in the Hospitality, Leisure, Travel and Tourism Sector
Promote additional services or products to customers
Deal with customers across a language divide
Maintain customer service through effective handover
Resolve customer service problems
Further Information
Click here to download a PDF with further information
http://www.accreditedqualifications.org.uk/qualification/50092108.seo.aspx