Overview
Level 2 Business and Administration NVQ has been developed from the National Occupational Standards produced by the Council for Administration (CfA) the national standard setting body for this occupational area. To achieve the full certificate in Business and Administration you must complete 5 units including the 2 mandatory core units.
Outline Programme
The course covers the following syllabus:
Mandatory core units (2 Units)
UNIT 1 (Unit 201) Carry out your responsibilities at work
UNIT 2 (Unit 202) Work within your business environment
Optional units
UNIT 3 (Unit 110) Ensure your own actions reduce risks to health and safety (
UNIT 4 (Unit 203) Manage customer relations
UNIT 5 (Unit 204) Manager diary systems
UNIT 6 (Unit 205) Organise business travel and accommodation
UNIT 7 (Unit 206) Deal with visitors
UNIT 8 (Unit 207) Process customer financial transactions (FSSC)
UNIT 9 (Unit 208) Operate credit control procedures (FSSC)
UNIT 10 (Unit 209) Store, retrieve and archive information
UNIT 11 (Unit 210) Research and report information
UNIT 12 (Unit 211) Organise and support meetings
UNIT 13 (Unit 212) Use IT Systems (IT User)
UNIT 14 (Unit 213) Use IT to exchange information (IT User)
UNIT 15 (Unit 214) Word processing software (IT User)
UNIT 16 (Unit 215) Spreadsheet software (IT User)
UNIT 17 (Unit 216) Database software (IT User)
UNIT 18 (Unit 217) Presentation software (IT User)
UNIT 19 (Unit 218) Specialist or bespoke software (IT User)
UNIT 20 (Unit 219) Use a telephone system
UNIT 21 (Unit 220) Operate office equipment
UNIT 22 (Unit 221) Prepare text from notes
UNIT 23 (Unit 222) Prepare text from shorthand
UNIT 24 (Unit 223) Prepare text from recorded audio instruction
UNIT 25 (Unit 224) Produce documents
UNIT 26 (Unit 225) Work effectively with other people
Benefits
You will be able to prove your skills, competence and knowledge are up to national standards in the following areas (a selection):
- managing customer relations
- organising business travel and accommodation
- dealing with visitors
- supervising an office facility
- procuring products and services
- managing and evaluating customer relations
Progression Opportunities
Successful completion of this course allows you to progress to the City and Guilds NVQ Level 3 Business and Administration .
Who should take the course
Anyone working in an administration role will benefit from the structured learning that this course provides. If you are looking to improve your skills, brush up your knowledge or gain recognition for skills you already possess then this course is for you. There are no formal entry requirement although a reasonable standard of English literacy is an obvious benefit to those working with key customers and clients.
Course Fees
£1150+VAT
Call us or speak to a member of our team to discuss flexible payment options.
Full or part funding maybe available through the Apprenticeship scheme or through Train to Gain.
Please speak to our advisors who will be able to check your eligibility for funding
Click here to download a PDF with further information