This is the definitive one-day training course and includes a mix of inspirational presentation, stimulating group activity, essential tips and individual action planning. Working in conjunction with Tourism Southeast indigoskills are proud to offer this highly effective training programme designed to stimulate and inspire those responsible for delivering exceptional customer service.
Overview
- An introduction to the Tourism, Leisure and Hospitality industry
- Understanding your customers
- The value of excellent customer service
- The benefits and value of tourism
- The customer experience
- Key elements of customer service
- Setting and maintaining standards
- First impressions
- The communication process
- Types of communication
- Written communication
- Telephone techniques
- Knowing your area and giving directions
- Providing an accessible service
- Language and cultural diversity
- Welcoming customers of all ages
- Dealing with difficult situations
- Handling complaints and resolving problems
- Using customer service to boost business
- Delivering excellent customer service
- Successful communication
- Providing information and advice
- Meeting specific needs
- Boosting business
How will it improve my business
Excellent customer service is the only acceptable standard that you demand from your staff, engaging them in a challenging training session will improve communication with your existing customers and make new ones more likely to return.
£85+VAT per person
Contact our office to discuss your requirements and book a training date.
(minimum delegate numbers apply)
Click here to download a PDF with further information